Hot Tub Service Solutions
Our experts at Spa Palace in Colorado want you to enjoy your spa to the absolute fullest. After we have helped you to find the best hot tub or swim spa for your lifestyle, we can help you continue to enjoy it for many years to come. If something isn’t functioning quite right or the spa could benefit from regular cleaning, our experts are here to help. Simply contact your nearest Spa Palace showroom in Colorado today for more information about hot tub service.
Our Hot Tub Service Center
The quality of your spa experience is our top priority. Our team of spa technicians is more than happy to assist you in the maintenance and repair of your spa, no matter the issue or need.
Each of our Colorado locations offer a range of service solutions, including but not limited to:
- Inspections
- Cleaning
- Repair
- Drain & Cleaning
- Filter cleaning and changes
- Water changes
For more information about the service solutions available to you, get in touch with your nearest Spa Palace location today. We have showrooms in Colorado Springs, Pueblo, Westminster, Fort Collins, and Parker.
Spa Repairs
If your spa is in need of a repair or component replacement, our experts can help. Most of the time we have the part in-stock. We have fully stocked service vans to fix it right the first time.
One of our service technicians can visit your home to inspect your spa, diagnose the issue or error, and then facilitate a repair. Our technicians can ensure that your spa is in working order.
Troubleshooting Your Spa
In some instances, the issue at hand isn’t so easy to diagnose. Our team is prepared to give your spa a full inspection and troubleshoot the issue until we get to the root of the problem.
We will always keep you in the loop through open and honest communication.
Depending on use, to keep your hot tub clean and safe, you should:
Rinse the filter every 1–2 weeks
Clean the filter with a chemical soak every 1–2 months
Drain and refill your hot tub every 3–4 months
Did you know? Spa Palace offers Pro Water Care service. Let us do the work for you! Learn more here.
Jacuzzi hot tubs and Sundance Spas are designed to be low chemical maintenance due to features like the Jacuzzi ClearRay Active Oxygen System, which uses ozone to disinfect water. They also incorporate advanced filtration systems, like the 5-stage filtration process, to reduce the need for chemical additions.
However, routine water care can include:
Sanitizer (chlorine or bromine)
pH increaser/decreaser
Alkalinity balancer
Calcium hardness increaser
Shock treatments (weekly or after heavy use)
You can shop essential water care supplies in our online store.
Cloudy or foamy water can result from:
Unbalanced pH or alkalinity
Soap residue from swimsuits or skin care products
Build-up of organic matter due to inadequate sanitizer levels
For solutions, check our Owner Resources or stop by one of our 5 locations for FREE Water Testing.
Colorado’s dry air and extreme winter temperatures can:
Evaporate water faster
Affect chemical balance
Freeze uninsulated or idle hot tubs
We recommend winterizing your spa or using a spa cover with proper insulation. For weather-related maintenance tips, see our blog.
If you notice water loss, turn off the power immediately and inspect around fittings and jets. Leaks may require professional service. Learn about our repair services or schedule a technician visit through our Contact page.
Common Hot Tub Service Problems
With years of experience in spa service and repair, our technicians have truly seen it all. Some issues, more than others. If you’re experiencing any of the service and repair problems below, know that you are not alone and that our experts are more than capable of combating the issue and bringing your hot tub back to life.
Cloudy Water
Cloudy water is often a result of an imbalance of chemicals or a clogged filter. Our team will test and treat the water, then clean the filter.
Cold Water
Is your hot tub anything but hot? This could be related to an issue with the heating or circulation system.
Still Water
A result of clogged jets or the circulation system, not only is still water not enjoyable, but it also creates the perfect breeding ground for bacteria.
Error Codes
Is your hot tub throwing an error code? Our team can review the code, inspect the spa and rectify the issue for you – no problem.
Your issue wasn't answered above?
Check out our frequently asked questions page to see if your question has an answer that could be a solution to your issue.
Need Hot Tub Service?
Contact our team of experts for more information about the spa service solutions available to you.
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